Account Deletion
How to request deletion of your Uni5Pay+ account and your data, and what to expect along the way.
Última actualización: 28 septemb
Enviar solicitud
Se trata de una eliminación permanente de tu cuenta y tus datos, no de una desactivación temporal.
O visítanos en Tourtonnelaan 33, Paramaribo.
Requesting deletion
You can't yet delete your account directly inside the app. Use one of the options above to submit a deletion request, and include the name and the phone number or email address your account is registered with. Because Uni5Pay+ is a regulated payment service, we first verify your identity before processing the request.
Conditions before we can delete your account
Your wallet balance must be at zero or withdrawn, and there must be no open transactions, disputes or chargebacks before your account can be permanently closed. Our team will let you know if any further steps are needed.
What happens to your data
Once your request is verified, we fully delete or anonymize your profile and account data within the app - we do not just deactivate or freeze the account. As a regulated financial service provider, we're required to retain certain records, such as transaction data, for a legally mandated period under Suriname's bookkeeping and anti-money-laundering rules, even after your account is closed. See our Privacy Policy for more detail on which data this covers and for how long.
How long it takes
We process verified deletion requests as quickly as we can. Contact us using the details above if you'd like an update on the status of your request.
